Spotted something wrong? Reporting takes 30 seconds and keeps every member safer. Our Filipina-led moderation team reviews every report within hours.
When to Report
Report any member who:
- Asks you for money, gift cards, or financial assistance for any reason
- Pressures you to move to WhatsApp, Telegram, email, or another platform
- Sends sexually explicit messages or photos
- Uses photos that look professionally modelled or do not match their video
- Claims an emergency or sob story involving your money
- Sends scripted-feeling, copy-pasted, or oddly formal messages
- Insults, harasses, or threatens you
- Lies about marital status, age, or location
How to Report
Email hello@gracematch.ph with the member’s username or a link to their profile, and tell us what happened. Screenshots help. For urgent issues, put “URGENT” in the subject line.
What Happens Next
- Our moderation team reviews within hours (24 hours at most)
- Confirmed violations result in warning, suspension, or ban depending on severity
- Money-request scammers are permanently banned with all profile data removed
- You will get an email confirming the review
Emergency Situations
If you have sent money to someone you believe is a scammer, contact your bank and local police immediately. In the Philippines, report internet crimes to the PNP Anti-Cybercrime Group. We fully cooperate with law enforcement.
Thank you for helping keep GraceMatch safe. — The Moderation Team